Non-Immigrant Visas

Visa information service (VIS)

The American Consulate in Guayaquil no longer provides general visa information directly, nor do we change or advance visa appointments.  

For visa information or to schedule or re-schedule an appointment, please contact our Visa Information Service (VIS).

From within Ecuador: 

• You may purchase a PIN at any Bank of Guayaquil Branch for the cost of US$12.  Once you have purchased a PIN, you can contact the call center at the toll free number 1-800-010-145 using a landline phone.
• You can also pay for the US$12 PIN using a Visa or MasterCard by contacting the call center at the toll free number 1-800-010-145 using a landline phone and then entering your credit card information.
• You may also make a direct international call to the call center by dialing 0054-11-5077-1720 from any telephone (including cell phones) using a Visa or MasterCard credit card.  The cost for this call is US$9 plus the cost of the long distance toll charge for the call.

From the United States: 

• You may purchase a US$12 PIN using your Visa or MasterCard by calling toll free 1-800-919-5290. 
• You may also make a direct international call to the call center by dialing 0054-11-5077-1720 from any telephone (including cell phones) using a Visa or MasterCard credit card.  The cost for this call is US$9 plus the cost of the long distance toll charge for the call.

The Visa Information Service is available from Monday to Friday from 8:00 a.m. to 6:00 p.m. to schedule your interview appointment (except on Ecuadorian holidays). 

Once your payment and/or PIN have been verified or processed, you will be directed to the call center operators who will provide you with visa information and schedule an appointment for you.  You will be provided with the date and time of your interview.  Should you miss your scheduled appointment, you will need to repeat the process.