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U.S. Citizen Services

Welcome to the American Citizen Services (ACS) unit of the U.S. Consulate General in Guayaquil, Ecuador.  Here you will find information regarding the consular services and assistance available to American Citizens visiting and residing in the Guayaquil consular district.

                                       Visiting the Consulate

Please be advised that you may not enter the Consulate with cellular phones, photographic or video cameras, any other electronics and radio equipment, cigarrettes, lighters, and sharp objects. We understand many travelers are passing through Guayaquil with large bags, purses, or backpacks, but unfortunately these items cannot in any circumstances be brought into the Consulate.

Visa Inquiries

Our office does not handle visas nor do we have access to visa information.  We will not respond to any inquiries relating to visas, even if they involve an American citizen petitioner. Please contact the Non-Immigrant Visa Unit for questions regarding tourist/business visas and Immigrant Visa Unit for inquiries regarding residency visas.

Contact Us

Information on routine services is available on our website through the links on the left side bar. 

Email us anytime at


Calling from the U.S.: (011-593-4) 371-7000

Calling from Guayaquil or the Guayas province: 371-7000

Calling from other Ecuadorian provinces: (04) 371-7000

*US Consulate Guayaquil is closed except for emergency services the third Thursday of every month. There are no routine appointments or passport/CRBA pick-up on those days.  


ecu 911

  • ECU 911 is an integrated emergency response service throughout Ecuador.  By simply dialing 911, American citizens are able to reach the police, fire department, ambulance, and other services.  ECU 911 has operators who speak English and Spanish. 

    In addition to the easy to remember number, smartphone owners are able to download an application for Android, IOS, and Blackberry, which allows them to instantly report an emergency with the touch of a button. 
    The app can be downloaded here 

Important Message

  • The U.S. Mission in Ecuador reminds U.S. citizens living or traveling in Ecuador that the Quito and Guayaquil areas are prone to natural disasters as the recent seismic activity in and around Quito has demonstrated. The U.S. Mission in Ecuador recommends that U.S. citizens keep themselves informed and make personal preparations in the event of a natural disaster.
    More Information 

Emergency Contact Information

  • In the case of an emergency involving a U.S. citizen in our consular district, please contact our 24/7 hotline:

    From within Guayaquil:  371-7000
    From within Ecuador, but outside of Guayaquil:  (04) 371-7000
    From the United States of America:  011-593-4-371-7000

Tax Information

  • IRS Logo
    New IRS Regulations May Affect Overseas Taxpayers

    The Foreign Account Tax Compliance Act (FACTA) is an important development in U.S. efforts to combat tax evasion by U.S. persons holding investments in offshore accounts.  Read the complete information.

    Links to further IRS guidance for U.S. taxpayers living abroad is available on the Federal Benefits and Obligations page on

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    All downloadable documents on this page are provided in PDF format.  To view PDFs you must have a copy of Adobe Acrobat Reader.  You may download a free version by clicking the link above.