u.s. citizen services
Welcome!
Welcome to the American Citizen Services (ACS) unit of the U.S. Consulate General in Guayaquil, Ecuador. Here you will find information regarding the consular services and assistance available to American Citizens visiting and residing in the Guayaquil consular district.
Our Services
The ACS Section provides assistance with several routine consular services, including:
:: U.S. Passport Services
(First-time passport applications, renewals, and extra visa pages.)
:: Consular Reports of Birth Abroad
:: Reports of Death Abroad
:: Notary Services
:: Federal Benefits
(Social Security, Veteran's Affairs, and Civil Registration.)
:: Marriage in Ecuador
Our Hours of Operation
American Citizen Services accepts applicants for routine consular services by appointment only at the second floor of the Consular Section in the U.S. Consulate General in Guayaquil.
Appointments are scheduled online, and are available during the following times:
U.S. Passport Services and Consular Reports of Birth Abroad
Monday - Thursday from 12 p.m. – 4 p.m.
To schedule an appointment, CLICK HERE.
Notarial Services
Friday from 8 a.m. – 11:30 a.m.
To schedule an appointment, CLICK HERE.
Contact Us
For questions regarding American Citizen Services, please contact:
Telephone: (04) 232-3570, ext. 227 or 228
E-mail: acsguayaquil@state.gov (No visa inquiries)
In person: Monday to Thursday, 8 a.m. to 11 a.m.
24/7 Telephone Number for U.S. Citizen Emergencies:
From within Ecuador: (04) 232-1152
From the United States: 011-593-4-232-1152
Visa Inquiries
We regret that our office does not handle visas, and cannot respond to visa inquiries. However, to learn more about immigrant or non-immigrant visa processes, and to schedule visa appointments (regardless of visa type), please contact our Visa Information Service:
1-800-010-145 in Ecuador
1-800-919-5290 in the United States
You may also choose to send specific questions pertaining to tourist, student, and temporary work visas to Guayaquil's Non-Immigrant Visa Unit. Contact the Immigrant Visa Unit for inquiries regarding residency visas.