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U.S. Citizen Services

Security Message for U.S. Citizens

Planned Demonstrations on May 1, 2015 

The U.S. Embassy in Quito would like to inform U.S. citizens of demonstrations planned throughout Ecuador, including in Quito and Guayaquil, on May 1, 2015.

According to information from the Ecuadorian National Police and the media, a significant number of demonstrators are expected to attend the demonstrations in Quito.  Multiple groups from different parts of Ecuador will gather at the IESS building near Parque El Ejido beginning at 7:00 a.m. and march to Plaza San Francisco.  A parallel protest will convene at Parque El Arbolito and proceed down Avenida Gran Colombia to Plaza San Francisco.  A pro-Government protest has been called as well, which will begin on Avenida Rodrigo de Chavez and march to Plaza Santo Domingo.  It is likely there will be activity all day at Arbolito and El Ejido parks. 

In Guayaquil, groups of protesters will convene at two different locations, Parque Centenario and Parque Chile, at 7:00 a.m. May 1, and march on the Malecon to the Governor’s Building. 

U.S. Mission Ecuador advises U.S. citizens to avoid the areas near the demonstrations on May 1 and to remain alert and informed via local news sources regarding areas where demonstrations may be occurring.  Even demonstrations intended to be peaceful can turn confrontational and escalate into violence.  You should avoid areas of demonstrations, and exercise caution if in the vicinity of any large gatherings, protests, or demonstrations.  Review your personal security plans; remain aware of your surroundings, including local events; and monitor local news for updates.  Maintain a high level of vigilance and take appropriate steps to enhance your personal security and follow instructions of local authorities.

We strongly recommend that U.S. citizens traveling to or residing in Ecuador enroll in the Department of State's Smart Traveler Enrollment Program.  STEP enrollment gives you the latest security updates, and makes it easier for the U.S. embassy or nearest U.S. consulate to contact you in an emergency.  If you don't have Internet access, enroll directly with the nearest U.S. embassy or consulate.

Regularly monitor the State Department's website, where you can find current Travel Warnings, Travel Alerts, and the Worldwide Caution.  Read the Country Specific Information for Ecuador.  For additional information, please refer to our “Traveler’s Checklist” page.  Updated information on travel and security in Ecuador may also be obtained from the Department of State by calling 1-888-407-4747 within the United States or by calling 1-202-501-4444 outside the United States.

Contact information:

U.S. Embassy Quito

Avigiras E12-170 y Eloy Alfaro.  

Phone (593-2) 398-5000

U.S. Consulate General Guayaquil

Avenida Jose Rodriguez Bonin and Calle Santa Ana, San Eduardo

Phone (593-4) 371-7000

 Dialing instructions within Ecuador:

  • Within the same city and from a land line use the last seven digits.  
  • For calls from a mobile phone and for intercity telephone calls add the city code preceded by a 0.  

Dialing instructions from the United States:

  • Add the 011 prefix for an international long distance line.  

For after-hours emergencies, call the phone numbers listed above for assistance.


Welcome to the American Citizen Services (ACS) unit of the U.S. Consulate General in Guayaquil, Ecuador.  Here you will find information regarding the consular services and assistance available to American Citizens visiting and residing in the Guayaquil consular district.

                                           Visiting the Consulate

Please be advised that you may not enter the Consulate with cellular phones, photographic or video cameras, any other electronics and radio equipment, cigarrettes, lighters, and sharp objects. We understand many travelers are passing through Guayaquil with large bags, purses, or backpacks, but unfortunately these items cannot in any circumstances be brought into the Consulate.

Visa Inquiries

Our office does not handle visas nor do we have access to visa information.  We will not respond to any inquiries relating to visas, even if they involve an American citizen petitioner. Please contact the Non-Immigrant Visa Unit for questions regarding tourist/business visas and Immigrant Visa Unit for inquiries regarding residency visas.

Contact Us

Information on routine services is available on our website through the links on the left side bar. 

Email us anytime at

Telephone:  Routine questions (Monday to Fridays 2:00 to 4:00pm); Emergencies (24 hours)

Calling from the U.S.: (011-593-4) 371-7000

Calling from Guayaquil or the Guayas province: 371-7000

Calling from other Ecuadorian provinces: (04) 371-7000

In Person:
  Monday to Thursday, 8 a.m. to 11 a.m.*

*US Consulate Guayaquil is closed except for emergency services the third Thursday of every month. There are no routine appointments or passport/CRBA pick-up on those days. Exact dates for 2015 are Feb 19; March 19; April 16; May 21; June 17; July 16; August 20; September 17; October 15; November 19; December 17 



Notice from the Consular Section

  • The U.S. Consulate in Guayaquil is not reducing or closing consular services, despite persistent rumors to the contrary – in fact, our consular services continue to expand to meet growing demand.  Due to the high demand for tourist/business visas, appointment wait times at the U.S. Consulate in Guayaquil have consistently been one month.  We are actively taking steps to meet this increased demand, including increasing the number of interviewing officers.  However, for the time being, we remind customers that all applicants, regardless of where they live, who are applying for tourist/business visas may also apply at the U.S. Embassy in Quito, where current wait times for tourist/business visas at the U.S. Embassy in Quito are under one week.
    Nonimmigrant visa applicants can find appointment wait times for Quito and Guayaquil here. U.S. citizens must schedule appointments for passport services, Consular Reports of Birth Abroad, and notarial services through the Embassy’s and Consulate’s respective webpages.  

ecu 911

  • ECU 911 is an integrated emergency response service throughout Ecuador.  By simply dialing 911, American citizens are able to reach the police, fire department, ambulance, and other services.  ECU 911 has operators who speak English and Spanish. 

    In addition to the easy to remember number, smartphone owners are able to download an application for Android, IOS, and Blackberry, which allows them to instantly report an emergency with the touch of a button. 
    The app can be downloaded here 

Important Message

  • The U.S. Mission in Ecuador reminds U.S. citizens living or traveling in Ecuador that the Quito and Guayaquil areas are prone to natural disasters as the recent seismic activity in and around Quito has demonstrated. The U.S. Mission in Ecuador recommends that U.S. citizens keep themselves informed and make personal preparations in the event of a natural disaster.
    More Information 

Emergency Contact Information

  • In the case of an emergency involving a U.S. citizen in our consular district, please contact our 24/7 hotline:

    From within Guayaquil:  371-7000
    From within Ecuador, but outside of Guayaquil:  (04) 371-7000
    From the United States of America:  011-593-4-371-7000

Tax Information 2014


New IRS Regulations May Affect Overseas Taxpayers.  The Foreign Account Tax Compliance Act (FACTA) is an important development in U.S. efforts to combat tax evasion by U.S persons holding investments in offshore accounts.  Read the complete information.

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