U.S. Citizen Services
Welcome to the American Citizen Services (ACS) unit of the U.S. Consulate General in Guayaquil, Ecuador. Here you will find information regarding the consular services and assistance available to American Citizens visiting and residing in the Guayaquil consular district.
Visiting the Consulate
Please be advised that you may not enter the Consulate with cellular phones, photographic or video cameras, any other electronics and radio equipment, cigarrettes, lighters, and sharp objects. We understand many travelers are passing through Guayaquil with large bags, purses, or backpacks, but unfortunately these items cannot in any circumstances be brought into the Consulate.
Our office does not handle visas nor do we have access to visa information. We will not respond to any inquiries relating to visas, even if they involve an American citizen petitioner. Please contact the Non-Immigrant Visa Unit for questions regarding tourist/business visas and Immigrant Visa Unit for inquiries regarding residency visas.
For routine questions regarding American Citizen Services, please contact:
Telephone: 04 371-7000 (Dial 011-593-4-371-7000 from the U.S.)
In Person: Monday to Thursday, 8 a.m. to 11 a.m.
Contact Us by E-mail*
*Note: Please do not send secure or encrypted emails to the Consular Section, particularly from .mil or other official sources. We are unable to open these messages and will not be able to respond to your inquiry.
Notice from the Consular Section
The [Embassy/Consulate] has recently received questions regarding the status of consular services and possible changes in application procedures. All consular services – including American Citizen Services, Immigrant Visas (Guayaquil only), and Nonimmigrant Visas – have been and continue to operate normally. There are no scheduled changes in our application procedures or operating schedule. Visa applicants and American citizens may continue to access consular services in either U.S. Embassy Quito or U.S. Consulate Guayaquil, regardless of where they live. Nonimmigrant visa applicants can find appointment wait times for Quito and Guayaquil here. U.S. citizens must schedule appointments for passport services, Consular Reports of Birth Abroad, and notarial services through the Embassy’s and Consulate’s respective webpages.
ECU 911 is an integrated emergency response service throughout Ecuador. By simply dialing 911, American citizens are able to reach the police, fire department, ambulance, and other services. ECU 911 has operators who speak English and Spanish.
In addition to the easy to remember number, smartphone owners are able to download an application for Android, IOS, and Blackberry, which allows them to instantly report an emergency with the touch of a button.
The app can be downloaded here
The U.S. Mission in Ecuador reminds U.S. citizens living or traveling in Ecuador that the Quito and Guayaquil areas are prone to natural disasters as the recent seismic activity in and around Quito has demonstrated. The U.S. Mission in Ecuador recommends that U.S. citizens keep themselves informed and make personal preparations in the event of a natural disaster.
Emergency Contact Information
In the case of an emergency involving a U.S. citizen in our consular district, please contact our 24/7 hotline:
From within Guayaquil: 371-7000
From within Ecuador, but outside of Guayaquil: (04) 371-7000
From the United States of America: 011-593-4-371-7000
Tax Information 2012
New IRS Regulations May Affect Overseas Taxpayers. The Foreign Account Tax Compliance Act (FACTA) is an important development in U.S. efforts to combat tax evasion by U.S persons holding investments in offshore accounts. Read the complete information.
All downloadable documents on this page are provided in PDF format. To view PDFs you must have a copy of Adobe Acrobat Reader. You may download a free version by clicking the link above.