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Federal Benefits
 

The Federal Benefits Unit (FBU) is part of the American Citizens Services section in the Consular section of American Embassies and Consulates.

*NOTE: Starting Monday, March 2nd, walk-in questions on Social Security and Federal Benefits will move to Monday to Wednesday afternoons from 1:00 to 3:00 pm

The FBU is responsible for administering programs on behalf of U.S. federal agencies that pay benefits to both American citizens and other country nationals. The FBU assists customers, who are entitled to U.S. Government benefits, in soliciting their benefits and also with post-entitlement issues. In Ecuador, benefit checks are deposit electronically, via direct deposit. 

Due to the specialized nature of Federal Benefit programs, the role of the FBU is to answer routine questions and to forward more complex inquiries to the appropriate federal agency. A FBU normally assists persons in interpreting forms and letters sent to them by agencies. The assistance may include review or completion of forms, including change of address requests, and forwarding of these forms to the paying agency. Agencies normally correspond directly with the interested party, but may issue specific instructions on a case to a FBU for assistance in resolution. A FBU may also play a role in program integrity issues, such as verifying whereabouts and existence of beneficiaries.

For additional information about receiving Social Security benefits overseas, please visit the US Embassy Quito - Federal Benefits Unit website.

Contact Information for Federal Benefits (Social Security, Veteran Affairs and Civil Service)

E-Mail     FBUQuito@state.gov

For additional information about receiving Social Security benefits overseas, please visit the US Embassy Quito - Federal Benefits Unit website.

Walk-Ins

Monday to Wednesday 1:00 p.m. to 3:00 p.m.  No appointment necessary