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Attention Hours

Attention Hours

For arrests, injury, serious illness, or death of an American citizen the Consulate can be reached 24 hours a day:

Calling from the U.S.: (011-593-4) 371-7000

Calling from Guayaquil or the Guayas province: 371-7000

Calling from other Ecuadorian provinces: (04) 371-7000

Business hours are from Monday to Friday 7:30 a.m. to 4:30 p.m.* 
Mission Ecuador is closed for Ecuadorian and American holidays.

Due to the high volume of appointments, the best way to contact the US Consulate is via email at  All non-emergency e-mails will be returned within 2 business days.



Schedule (ONLY during these times)

Passports, adding pages, reports of birth abroad, notary services


Appointment ONLY


Click here for appointment. See below for steps

Adult Passport Renewals – only if you qualify to use DS-82, click here


Tuesday and Wednesday 
11:00 a.m. to 12 p.m.

Federal Benefits and Social Security


Monday, Tuesday, Wednesday

1:00 to 3:00 p.m.

Pick-up of passports



Monday to Thursday

8:00 a.m. to 11:00 a.m. AND 3:00 p.m. to 4:00 p.m.

Follow-up documentation after appointments




Monday to Thursday

8:00 a.m. to 11:00 a.m. AND 3:00 p.m. to 4:00 p.m.

Reports of death abroad

Email to set a time

During business hours

*Unless otherwise noted, Mission Ecuador is closed except for emergency services the third Thursday of every month. There are no routine appointments or passport/CRBA pick-up on those days. Exact dates for 2016 are May19; June 16; July 21; August 18; September 15; October 20; November 17; December 15 


On Tuesday, May 17,  the American Citizen Services Unit will not provide services to the public.

Step 1 – Review what documentation is needed for your service:
                Passport s
                Consular Report of Birth Abroad

Step 2 – Make an appointment

                Guayaquil area

Step 3 – Print your appointment confirmation sheet.  On the day of your appointment, bring completed forms, photos, payment and supporting documentation with you.

U.S. Consulate General
Calle Santa Ana y Av. José Rodriguez Bonin
Guayaquil, Ecuador